jilef Casino —
Privacy Policy

Introduction

jilef Casino is committed to safeguarding the personal information of every Filipino player who chooses to use our platform. Whether you are registering a new account from Manila, depositing via GCash from Cebu, or placing a bet on the PBA from Davao, your privacy rights remain consistent and fully respected throughout your interactions with jilef.

This Policy explains in plain, practical terms what data we collect, why we collect it, how long we keep it, and what control you have over it. We have written it to be genuinely readable — not to obscure your rights behind legal jargon. If anything in this Policy is unclear, our 24/7 live chat support team is available to walk you through it.

This Policy should be read alongside jilef's Terms & Conditions and Responsible Gaming Policy, both of which form part of the agreement between you and jilef.

Who We Are (Data Controller)

For the purposes of applicable data protection law, jilef Casino is the data controller in respect of personal information collected through the jilef.cam platform. As data controller, jilef is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that processing is lawful, fair, and transparent.

jilef Casino operates as an online gaming platform serving players across the Philippines, including Metro Manila, Cebu, Davao, Iloilo, Cagayan de Oro, and all other regions. All data processing activities described in this Policy are carried out in connection with the provision of online casino, sports betting, bingo, and related gaming services to eligible Filipino players aged 21 years and above.

Personal Data We Collect

jilef collects personal data in the following categories, depending on your interactions with the platform:

3.1 Registration Data

When you create a jilef account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Residential address within the Philippines
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and to verify your identity before processing withdrawals, jilef may collect:

• Copies of government-issued identification documents (Philippine national ID, passport, driver's license)
• Proof of residential address (utility bill, bank statement dated within 3 months)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account registered in your name)
• Source of funds documentation in cases required by regulatory guidance

3.3 Financial Data

In connection with deposits and withdrawals, jilef processes:

• Transaction amounts, dates, and references
• Payment method identifiers (e.g., GCash mobile number, bank account name — never full card numbers, which are handled exclusively by our payment processors)
• Account balance and transaction history

3.4 Gaming Activity Data

• Game history: titles played, bets placed, outcomes, timestamps
• Session duration and frequency data
• Responsible gaming settings you have configured (deposit limits, self-exclusion status)
• Bonus and promotional activity

3.5 Technical & Device Data

• IP address and approximate geolocation (used for fraud prevention and jurisdiction verification)
• Device type, operating system, and browser version
• Session logs and platform interaction data
• Cookie and tracking data (see Section 7)

3.6 Communications Data

• Records of live chat conversations with jilef support
• Email correspondence
• Feedback and survey responses

How jilef Uses Your Personal Data

jilef uses the personal data described in Section 3 for the following purposes:

jilef does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without human review, except where expressly permitted by applicable law and disclosed to you in advance.

Legal Basis for Processing

jilef processes your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfil our obligations under the jilef Terms & Conditions, including account management, payment processing, and game provision.
• Legal Obligation: Processing required by applicable Philippine law, anti-money laundering regulations, online gaming regulatory requirements, and tax obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear and freely withdrawable consent. You may withdraw consent at any time without affecting your account.

Data Sharing & Third Parties

jilef does not sell, rent, or trade your personal data to third-party advertisers or marketing companies. We may share your personal data only in the following limited circumstances:

• Payment Processors: GCash (G-Xchange, Inc.), PayMaya (Maya Philippines, Inc.), BPI, BDO, Metrobank, Visa, and Mastercard receive transactional data strictly necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks and applicable Philippine financial regulations.
• Game Providers: Licensed game providers (including JILI, Pragmatic Play, and PG Soft) receive session identifiers and bet data necessary to operate their games within the jilef platform. These providers do not receive your personally identifiable registration data.
• Regulatory Authorities: jilef may be required to disclose certain player data to regulatory bodies, law enforcement, or anti-money laundering authorities under applicable Philippine law, including in response to lawful orders or investigations.
• Identity Verification Services: KYC documentation may be processed by third-party verification service providers operating under contractual data processing agreements with jilef.
• Professional Advisors: Legal advisors, auditors, and compliance consultants may have access to relevant data under strict confidentiality obligations.

All third parties with whom jilef shares personal data are required to handle that data in a manner consistent with applicable data protection standards. jilef does not transfer personal data to countries or territories outside the Philippines without appropriate safeguards in place.

Cookies & Tracking Technologies

jilef uses cookies and similar tracking technologies on the jilef.cam website to support platform functionality, analyse usage patterns, and — where you have provided consent — deliver relevant promotional content. The following types of cookies are used:

• Strictly Necessary Cookies: Required for the jilef platform to function correctly. These include session authentication cookies that keep you logged in to your jilef account, security tokens, and load balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings and display preferences to provide a more personalised jilef experience.
• Analytical Cookies: Collect anonymised data about how visitors use jilef.cam — which pages are visited, how long sessions last, and which features are most used. This data is aggregated and used solely to improve the platform.
• Marketing Cookies (Consent Required): Used only where you have provided explicit consent. These enable jilef to track promotional campaign effectiveness and present relevant offers within the platform.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing jilef games, though some personalisation features may be affected.

Data Retention

jilef retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and regulatory obligations:

• Active Account Data: Retained for the lifetime of your jilef account and for a period after account closure as required by applicable anti-money laundering laws (typically five (5) years post-closure).
• KYC Documentation: Retained for the period mandated by applicable Philippine financial crime and anti-money laundering regulations, typically no less than five (5) years from the date of the relevant transaction.
• Financial Transaction Records: Retained for the period required by applicable tax and financial regulations.
• Support Communications: Retained for up to two (2) years from the date of the last interaction, unless a longer period is required by an ongoing dispute or investigation.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to legal retention obligations.

Following the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be linked to any individual.

Data Security

jilef implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption across all jilef platform connections
• Encrypted storage of passwords using industry-standard hashing algorithms (passwords are never stored in plaintext)
• Access controls restricting internal data access to personnel with a demonstrated need to process that data
• Regular security assessments and penetration testing of the jilef platform infrastructure
• Intrusion detection systems and real-time monitoring for anomalous access patterns
• Secure data centre infrastructure with physical access controls

While jilef takes every reasonable precaution to protect your data, no electronic transmission or storage system is completely secure. In the event of a data breach that is likely to result in a high risk to your rights, jilef will notify affected players and relevant authorities in accordance with applicable legal requirements.

Your Data Rights

Subject to applicable Philippine data protection law, you have the following rights in respect of your personal data held by jilef. To exercise any of these rights, contact our support team via live chat or the email address in the footer:

• Right of Access: You may request a copy of all personal data jilef holds about you. We will respond within thirty (30) days of receiving a valid request.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your jilef account.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention obligations. Data required by law or regulation cannot be erased until the applicable retention period expires.
• Right to Restrict Processing: You may request that jilef restrict processing of your data in certain circumstances, for example while a rectification request is under review.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, and you have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

jilef will not charge a fee for exercising these rights in ordinary circumstances. In the case of manifestly unfounded or excessive requests, jilef reserves the right to charge a reasonable administrative fee or decline the request, with written justification provided to the requester.

Minors & Age Restriction

jilef Casino does not knowingly collect personal data from any person under the age of 21 years. The jilef platform and all its services are strictly restricted to players who are at least 21 years of age in accordance with applicable Philippine online gaming regulations.

If jilef becomes aware that personal data has been collected from a person under 21 years of age, that individual's account will be immediately suspended, all associated data will be reviewed and deleted to the extent permitted by law, and any pending transactions will be cancelled.

If you believe that a minor has registered a jilef account, please notify us immediately via our 24/7 live chat support so that we can take prompt action.

Third-Party Links

The jilef platform may contain links to third-party websites or services, including payment provider portals (GCash, PayMaya, BPI) that open in a separate browser window or application. jilef is not responsible for the privacy practices of those third-party services. We encourage you to review the privacy policies of any external service you access in connection with your jilef account, particularly your chosen payment provider.

Changes to This Privacy Policy

jilef reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered jilef players via email or a prominent notice on the platform at least seven (7) days before taking effect, except where immediate amendment is required by law.

The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made. Your continued use of the jilef platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

Contact Us & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the personal data jilef holds about you, please contact us:

• Live Chat: Available 24/7 on jilef.cam — average response time under 2 minutes
• Email: [email protected] (plain text — see footer; do not click as it is not a link)

If you are not satisfied with jilef's handling of a data-related complaint, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. jilef will cooperate fully with any regulatory investigation and will not retaliate against any player who exercises their data protection rights in good faith.